Customer Experience Team | Reid's Heritage Homes

Making the homebuying process joyful through kindness, respect, and compassion.

Buying a new home is an exciting time. It’s a once in a lifetime experience for many people and making it a positive one has a lot to do with communication and promises being kept by your builder. The Reid’s Heritage Homes promise is to guide you through your home buying experience with kindness, respect and compassion. This commitment has guided our company since the beginning. Today they are the cornerstone of our Customer Experience Program.

This program ensures you will be informed and connected to us throughout the home building process. Here are just a few of the many things you can expect from us:

Construction updates

A clear, thoughtful and well-articulated home building path that allows you to know where you are within the overall process

Check ins from our customer experience team

Advice, guidance and a sympathetic ear from all our staff

Meet Your
Customer Experience Team

Becky and Elaine are here to guide you through the home building process from the day you purchase to the day you move in!

We asked them a few questions and posted their answers below in order to help you get to know them a little better...

How long have you worked at Reid's Heritage Homes?

Becky - I have been with Reid's Heritage Homes since June, 2011 and have worked in various departments before becoming the Customer Experience Manager.

Elaine - I have been working with Reid's Heritage Homes since August of 2022.
What is your favourite part of the work day?

Becky - Hmmmm - it's so hard to choose. I love every part of my workday, but there's nothing like handing the keys over to someone once their house has closed.

Elaine - I really enjoy coming in to work, it's a positive, fun and supportive work environment.
If you could travel anywhere in the world, where would it be and why?

Becky - I would love to go to Fiji! I am a beach person, and I could look out at the water all day.

Elaine - I would travel to Egypt; it has always been on my wish list. There is so much history and culture there.
What is the farthest you've ever been from home?

Becky - Nairobi, Kenya. I spent 3 weeks helping in an orphanage. I absolutely loved it!

Elaine - The furthest I have travelled is to Hong Kong.
As a child, what did you want to be when you grew up?

Becky - I wanted to be a teacher. I loved (and still love) spending time with little ones.

Elaine - I always wanted to be a lawyer when I was growing up.
Do you have any fur babies at home?

Becky - I have a guinea pig named Lulu.

Elaine - I have one fur baby, a chubby Pug named Oliver.
What is the most played song on your playlist?

Becky - "Build Me Up Buttercup" by the Foundations

Elaine - I would have to say anything by Oasis or Arctic Monkeys.
Would you rather have your dishes or laundry magically cleaned?

Becky - Definitely clothes but that has to include folding them as well!

Elaine - Without a doubt laundry ... As long as that includes folding and putting it away.
What is your favourite junk food?

Becky - That's a tough one. I love chocolate but also sweet things like gummy worms.

Elaine - My biggest weakness is pie... apple or cherry are my favourite!

Becky Barker

Customer Experience Manager

Elaine Blackburn Ribeiro

Customer Experience Concierge

We hope this helps you get to know our team!  
Becky and Elaine are eager to get to know you as well!

Resources

More Resources

Seasonal Maintenance

Staying on top of regular home maintenance will ensure that the products in your home have a longer life, saving you money in the long run and ensuring that you ultimately have more time to relax in your new home. We want to help you protect one of your biggest investments, that’s why we’ve added our...

Frequently Asked Questions

Benefits of Purchasing a Quick Move-In (Quick Closing) Home

The Benefits of Designer Curated Whole Home Design Packages at Poet & Perth

Construction 
Updates

Take a peek at some of our current communities and what we've been up to.
Click on the community button below to see updates on construction and important milestones.

home warranty

New Home  
Warranty Care

If you require assistance during regular

business hours, please reference the phone

numbers below for all inquiries.

Monday to Thursday: 8:00 am – 4:30 pm

Friday: 8:00 am – 1:30 pm

(519) 658-4505

Toll-Free (877) 822-6350

Email: warranty@heritagehomes.com

home warranty

After Hours  
Services

Reid's Heritage Homes provides After Hours service through our New Home Warranty Care Department and applicable service trades.

Click Below to find your community and a full list of our After Hours service numbers.

Find Your Community

What our Customers Are Saying About Us...

Reid's Heritage Homes so far has been among the best builders I've worked with. The finishes were great, the base-provisions were top notch, the small touches like the welcome basket were a pleasant surprise & it appears everyone in the organization enjoys what they do & it shows in their performance/ treatment of their clients.

Reign Condo Homeowner
Very organized process and they walked us through the whole way. Kept us informed with emails and photos too. Great communication.

Alice Block Homeowner
Second Reid's Heritage Homes so far has been among the best builders I've worked with. The finishes were great, the base-provisions were top notch, the small touches like the welcome basket were a pleasant surprise & it appears everyone in the organization enjoys what they do & it shows in their performance/ treatment of their clients.

Reign Condo Homeowner
I have been exceptionally impressed by Reid's Heritage Homes during all levels of the process, from the purchase to décor selection. The status updates and emails have been very helpful. Keep up the great work!

Alice Block Homeowner
I simply can't wait what an experience so far. If you are looking to buy, don't pass up this company.

Lackner Ridge Purchaser
Overall, it was a good experience dealing with Reid's Heritage Homes. The buying process went well and the design process was very good. The house exceeded our expectations and we are pleased with the after sales follow up and addressing our PDI deficiencies.

Woodlands Home Owner
I actually feel like they care as much if not more than I do. Love Reid's Heritage Homes, would definitely buy with them again in the future!

Pinehurst Home Owner
My overall experience was great as a first time home buyer. They answered all my questions in a timely manner and if they did not know when asked they found out.

Pinehurst Home Owner