New Home Warranty Care 

If you require assistance during regular business hours (Monday - Thursday, 8am - 4:30pm & Fridays 8am - 1:30pm), please reference the phone numbers below for all inquiries.

Please note our office will be closed from Tuesday December 24th 2024, until Thursday January 2nd 2025 for the holidays. If you have a warranty emergency during this time, please call 519.658.6656 ext. 305.  An emergency consists of the following items:

• Complete loss of heat in your entire home
• Plumbing leak that requires the entire water supply to be turned off
• Complete loss of electricity in your entire home (please check with your local municipality first to see if there is a power outage in the area)
• Major water penetration through the interior walls or ceilings (not including condensation on the windows)
  
  
  

LEARN MORE ABOUT ERV MAINTENANCE - 

*Before proceeding with cleaning your ERV filters, please refer to your maintenance manual to follow the manufacturer’s guidelines on how to clean your ERV, as manufacturer’s guidelines can vary.

OTHER RESOURCES - 

How to Keep Your Home in Tip Top Condition

Seasonal Maintenance

What to Expect When You Move in

What is Covered Under Your Warranty? 

LEARN MORE ABOUT FURNACE MAINTENANCE -

LEARN MORE ABOUT SUMP PUMP MAINTENEANCE -

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